Mike Schaeffer's Blog

Articles with tag: business
June 12, 2008

I was born in 1975. In the 'computer world', this means I grew up at the tail end of the 8-bit era. By the time I was a teenager the market was in the middle of deciding whether to go with PC's, the Apple Macintosh, or something else. Microsoft basically cinched that deal in 1990 with the release of Windows 3.0, the first relevant version. A PC running Windows 3.0 wasn't as nice as a Macintosh, but it didn't matter. If you already had a PC, you could buy Windows off the shelf for $89, retain all of your existing hardware and software, and then experiment with the GUI when you had the time. If typing win at a DOS prompt took you down the rabbit hole, clicking 'Exit Windows' took you right back to your comfort zone.

Windows 3.0 also had the benefit of a huge installed base of latent and mostly unused hardware. A typical business PC in 1990 might have been something like an 80286 with 2MB of RAM, a 40MB disk, and an EGA (640x350x4bpp) bitmapped display. It would then be running DOS software that basically couldn't address more than the first 640K of memory, and tf you ever saw the bitmap display in use, it was probably for a static plot of a graph. Compared to a Macintosh from the same year, a PC looked positively like something from a totally different generation. Windows 3.0 changed all this. It allowed you to switch your 80286 into 'Protected Mode' to get at that extra memory. It provided a graphics API (with drivers!) and forced programs to use the bitmapped display. It provided standard printer drivers that worked for all Windows programs. Basically, for $89 it took the hardware you already had and made it look almost like the Macintosh that would otherwise have cost you thousands of dollars. It was utterly transforming.

Almost 20 years later, the most interesting thing about this is the relative timing of the hardware and its software support. Most of the hardware in my 'typical 1990 PC' was introduced by IBM in its 1984 announcement of the IBM PC AT. The first attempt by IBM and Microsoft to support the 80286 natively came three years later in 1987's release of OS/2. The first 286-native platform to reach mainstream acceptance came in 1990. Think about that: it took 6 years for the open PC market to develop software capable of fully utilizing the 80286. The 80386 fared even worse; The first 386 machine was released in 1986, and it didn't have a major mainstream OS until either 1993 or 1995 (depending on whether or not you count Windows NT 3.1 as 'mainstream'). Thus, there were scores of 286 and 386 boxes that did nothing more than execute 8086 code really, really fast (for the time :-)). In modern terms, this is analogous to a vendor introducing a hardware devide today and then delaying software support until 2018.

This is emblematic of the hugely diminishing value of an open device platform in today's computer industry. In 1989, using a computer was largely an exercise in getting the damn thing to work. When those are the issues you're worried about as a PC user, an open platform is helpful because it enables a broader selection of vendors for parts and software. If you've run out of slots for both your video board and your bus mouse interface, you can always switch to an ATI video board with a built-in mouse port. If you need a memory manager that supports VCPI to enable your V86 multitasker, you can always switch to something like QEMM/386. If you need more memory to run your spreadsheet, you can go to AST Technolgies and buy a LIM/EMS board. When you're worried about these kinds of issues, issues 'low in the stack', the flexibility of choice provided by openness is useful enough that you might be more willing to bear the costs of a market slow to adopt new technologies.

Of course, price is also a factor. In 1988, Byte magazine ran a review of Compaq's Deskpro 386s. This was their first 80386SX machine, a desktop computer designed to be a cheaper way to run 80386-specific software. The cost of the review machine was something like $15,000. In 2007 dollars, this would buy you a nice, reasonably late-model BMW 3-series. A year later in 1989, my family bought a similar machine from ALR, which cost around $3,000. Thus isn't nearly as bad, but it's still around $5,200 in 2007, which basically means that a mid-range 1989 PC is priced at the very top end of the 2007 PC market. With monetary costs that high, that other benefit of openness, price competition, becomes a much bigger deal. Compaq ended up suffering badly as competition drove the price of the market to where it is today.

In the intervening 20 years, both of these circumstances have changed dramtically. PC's, both Windows and Macintosh, are well enough integrated that nothing needs to be done to get them to run aside from unpacking the box. NeXTStep, which in 1994 required a fancy $5,000 PC bought from a custom vendor to run well, will shortly be able to run (with long-range, high-speed wireless!) on a $200 handheld bought at your local shopping mall. Our industry has moved up Maslow's hierarchy of needs from expensive, unreliable hardware, run by the dedicated few to cheap, reliable hardware, run by disinterested many. We can now concentrate on more interesting things than just getting the computer to work, and tt is with this shift that the some of the unique value of openness has been lost. Unfortunately, the costs have been retained, there is no countervening force in the market that's forcing open platforms to move any faster.

Personally, I believe this bodes very well for Apple's latest attempt to own the smartphone space. There will only be one vendor and one price for the iPhone, but the platform will be able to move faster to adopt new technolgies, and integrate them more tightly, because there's only one kind of hardware to run on. The fewer hardware configurations and stricter quality control guidelines will make it easier (and more mandatory) that developers produce high quality software. The fact that entry into the software market is controlled, doesn't matter, because there are still more eligable developers than the platform actually needs. The net result of all this is that Apple, again, has a product that looks 'next generation', but the pricing and openness factors that cost them that advantage in the early 90's are no longer there. It's a good time to be involved in the iPhone, methinks.

July 24, 2006

I recently had the opportunity (need?) to do some business through the RentACoder website. If you're not familar with RentACoder, it is an online clearinghouse for contract programming and data entry. It has an interface for potential buyers to submit bids and coders to respond with offers to do the work. If an offer is good enough, it is accepted and payment funds are kept in escrow by RAC. While a bid is in progress RAC provides arbitration services and limited schedule tracking. Communications between the parties can be done through the website, in which case they are considered binding by RAC's arbitration process.

The work I had done through RAC was pretty simple and easy to specify: extract a specific table from each of 1,200 PDF files and translate it to CSV format. The difficulty is that these were scanned PDF files and not generated with embedded text data, which made it a very manual process. Image quality was low enough that OCR software was highly unreliable.

After dividing the work into 11 phases, I submitted a bid request and got around 20 bids within a couple days. The bids all ranged between 50-100% of my maximum amount and, with one exception, were entirely from coders in Pakistan, India, or Romania. The exception, a guy in Colorado, backed out as soon as he saw that the PDF files were scanned rather than textual. If you are an American paying for an American lifestyle, and are considering offering your services through RAC, you ought to consider with whom you're competing. You need to be very specialized or willing to work for low wage rates to be competitive. From the point of view of a buyer on RAC, the coder could be located on Mars and it wouldn't really matter all that much: this is true globalization at work.

Anyway, the rest of my RAC story is that there is no story. Over the course of about a month, I entered and completed RAC contracts for all 11 phases of work plus a re-entry phase for verification. Basically all of the contracts were on time, on budget, and of high quality. RAC did it's job and there were no problems. Admittedly, my bids were for limited, easily specified work, but I'd do it again in a heartbeat.

April 12, 2005

The last line of my VB6 post post was this: "Commercial vendors, particularly, have no legal obligation to their customers." To clarify this, companies are legally obligated to their owners, not their customers. Since the owners own the company and have their investment at risk, the company has to act in their interest... even if it's in opposition to their customer's interest.

Since a company has to have customers to survive, most of the time the interests of the owners are in line with the interests of the customers. However, this isn't always the case: Microsoft's VB6/VB.Net decision might be an example. If you believe that the lower costs and better prospects of VB.Net outweigh the lost goodwill of all those VB6 developers, then you can also argue that dumping VB6 was a net profitable thing to do. This is despite the fact that so many customers are paying a price for the decision.

So... if you're a VB6 developer and you're upset about the way you were treated, the best protest you can make is to make Microsoft's decision a bad one. Make it unprofitable. When it comes time to pick a replacement platform, vote with your wallets and send your dollars somewhere else (and hopefully to a platform served by more than one vendor).

March 4, 2005

I'm writing some content for a future post on the offshoring of jobs overseas, but I want to clear something up before it gets posted: Outsourcing and offshoring are two different and orthogonal concepts. This seems to be something that gets misunderstood a great deal, but simply put, outsourcing is the movement of jobs to a different company and offshoring is the movement of jobs to a different country. Either one can be done without the other.

The scenarios that people tend to get upset about (at least in the United States) are the scenarios involving offshoring, the movement of work overseas. Outsourcing, however, does not necessarily imply that the work gets moved to a different country: it's very common for work to be outsourced to another American business employing American workers. An example of this is hiring a Madison Avenue firm to put together an ad campaign. Sure, it'd be possible to develop the talent in house to do this yourself, but there are many advantages in outsourcing the work to a more specialized vendor.

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